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Cancellations, Renewals, and Refunds Policy

Last updated: 4/27/2025

1. Introduction

Welcome to Left Behind, a service provided by Hackerware LLC, a Florida-based company. We are committed to transparency and fairness in every aspect of our service, including how subscriptions are managed. This policy explains our practices for subscription renewals, cancellations, and refunds so you can make informed decisions about your membership.

2. Subscription Renewals

Automatic Renewals

  • Advance Notice: We will notify you via email before any subscription is renewed. This gives you the full opportunity to decide whether you wish to continue.
  • Renewal Process: Unless you cancel your subscription before the renewal date, your subscription will automatically renew on an annual basis.

3. Cancellations

How to Cancel

  • Through Your Dashboard: You can cancel your subscription at any time through your account dashboard.
  • Via Customer Support: If you need assistance, our support team is available to help you cancel your subscription.

Timing

  • Effective Date: Cancellations will take effect at the end of your current billing cycle. You will continue to have access to premium features until that time.

4. Refunds

General Refund Policy

  • Non-Refundable Subscriptions: Subscription fees are non-refundable unless you qualify under our Money-Back Guarantee.
  • Money-Back Guarantee: First-time subscribers who are not satisfied within the first 30 days of subscribing may request a full refund.

Exceptions

  • Service Disruption: In the rare event of significant service disruption, we may, at our discretion, offer partial refunds to affected users.
  • Legal Requirements: Any refunds not covered by our standard policy will be handled in accordance with applicable local laws and regulations.

5. Changes to Subscription Prices

  • Notification: We will notify you of any changes to subscription prices at least 30 days before your renewal date.
  • Consent: Price changes will apply only to your next renewal cycle, allowing you time to review the changes and cancel if you do not agree.

6. Account Inactivity

  • Ongoing Billing: Even if your account is inactive, any ongoing subscriptions will continue to be charged until you cancel. We encourage you to manage your subscriptions actively through your dashboard.

7. Contact Us

If you have any questions or concerns about cancellations, renewals, or refunds, please contact our customer support through our Chat feature on the website.

8. Acknowledgement

By subscribing to Left Behind, you acknowledge that you have read, understood, and agree to the terms outlined in this Cancellations, Renewals, and Refunds Policy.